Complaints Procedure

This practice has developed a framework for managing complaints and feedback based on these principles: 

  1. All patient feedback is important to us

  2. We want to make it easy for patients to raise a concern or complain, if you need to

  3. We follow a complaints procedure and keep patients informed

  4. We will try to answer all patient questions and any concerns you raise

  5. We want patients to have a positive experience of making a complaint

  6. Patient feedback helps us to improve our service

Should you be dissatisfied with any aspect of your care please contact Mark Kench using the form provided. We will acknowledge your complaint with 48 hours and respond within 5-10 working days or as soon as practically possible.

If you are not happy with the response you receive please raise your concerns Health Service Ombudsman by phone on 0345 015 4033 or visiting www.ombudsman.org.uk

You may also complain to the General Dental Council, by phone on 020 8253 0800 or using their online form at www.gdc-uk.org, or to the Care Quality Commission by calling 03000 616161 if you still feel your concerns have not been fully resolved.