The ‘new normal’ Patient Journey


The coronavirus (Covid-19) pandemic has affected all our lives in one way or another and we have all had to make changes. We understand that some patients may have worries or concerns regarding returning to see us amid the pandemic. Here at Premium Dental Hygiene Services we take our level of patient care and safety very seriously and have implemented a number of changes to keep you safe during your visit. Some are big and some are small. Below is a brief outline of what changes to expect:

Before Patients Arrive at the Practice

  • Cleaning will be key! On returning to work, we will create gaps between patients to allow for decontamination and disinfecting of the surgery after each patient. Unfortunately, the downside is appointments will be limited in the first few weeks and months
  • Covid-19 screening - we have upgraded our medical history forms to include Covid-19 specific questions and these will now be sent via email to all patients, new or existing, to be completed in advance of arriving at the practice. This will allow us to carry out a risk assessment on each patient. Rebooking can then be carried out where necessary. For example, to avoid vulnerable, high risk or Covid-19 positive patients crossing paths at the practice
  • 24 hours before the appointment we will ask all patients to confirm they have not and are not currently experiencing symptoms, tested positive or been in contact with anyone who has in the last 14 days
  • Unfortunately, we will not be offering a walk-in service at this time. Patients will be seen by appointment only
  • Our late cancellation fees will not apply. If you do need to cancel your appointment at the last moment for a Covid-19 related reason, there will not be a charge

On Arriving at the Practice

  • The door will be closed, please knock and we will come out to greet you to take your temperature with a non-contact thermometer
  • Please don’t be alarmed, we will be dressed in personal protective equipment. This will include a mask (will remain on from start to finish), gloves, visor and an apron
  • If your temperature is below 37.1 degrees and you confirm that you are not experiencing any symptoms, we will invite you in and offer you alcohol-based hand rub or the opportunity to wash your hands. Hand hygiene is compulsory
  • Please keep to a 2-metre distance using the floor stickers as guidance until treatment prevents this from being possible
  • We would kindly ask, where possible, to arrive without a chaperone to reduce footfall in the practice. If this is not possible or you are in the waiting area for a prolonged period of time we will offer you a disposable surgical mask
  • Please aim to arrive at the time of your appointment, rather than being early or late, to reduce the chance of patients crossing paths or waiting in an enclosed environment
  • Where possible, try to refrain from using the public toilets by using facilities before attending the practice
  • No eating or drink once in the practice

During Treatment

The main risk with our treatments is through aerosols. An aerosol is a very fine spray which can be created through speaking, coughing or squeezing which is the reason Public Health England have advised a 2-metre social distancing rule during this pandemic. This spray can stay in the air for a period of time and can be breathed in by others and land on surfaces which can transmit the infection to others. Unfortunately, a machine used regularly during hygiene appointments is known as an Ultra-Sonic Scaler, some patients might refer to this as the machine that sprays water, this creates an aerosol which is not generally a risk to patient’s health unless the patient is contagious with an infection such as Covid-19.

We can still use this machine, but we will need to follow strict guidelines to ensure that the aerosol has completely dispersed, and the environment has been completely disinfected. Throughout this period we will place an emphasis on hand scaling rather than the use of machines to limit unnecessary aerosols. This does not mean your teeth will not be as clean as usual, but it might take longer to achieve the same result. We will factor this into your appointment.

At the End of your appointment

  • After your treatment has finished, we will revert back to maintaining social distancing at 2 metres
  • We kindly request that appointments are paid for using card or via contactless payments to avoid handling cash. We will be disinfecting the card machine after every patient
  • Unfortunately, we will not be able to give out appointment cards, as we will try limit paper distribution. Reminders and bookings will be carried out online
  • Please try not to linger or return to the waiting area to make phone calls after the appointment to reduce the chances of crossing paths with the next patient

Hopefully, these measures will renew you with confidence in the knowledge that we are doing everything we possibly can to make the environment as safe as we possibly can. If you have any other worries are concerns, please don’t hesitate to contact us and we will do everything we can to provide you with further reassurance.

We look forward to seeing you soon

Wise words from Premium Dental Hygiene Services


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Premium Dental Hygiene Services

John Bell & Croyden
50-54 Wigmore Street
London W1U 2AU

Opening Hours

Monday - Friday: 9:30am - 7:00pm
Saturday: 9:30am - 6:00pm (by appointment only)
Sunday: By appointment only

Contact Us

Call 0207 224 3434
Email us

© Premium Dental Hygiene Services 2016
Dental Hygienist in London
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